Refund Policy

At ZoneXTV, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available.

1. General Policy

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after activation. We strongly encourage you to take advantage of our Try 1 Month before purchasing.

2. Eligible Exceptions

2.1 Extended Service Outage

If ZoneXTV experiences a verified outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be confirmed on our end. Credit requests must be submitted within 14 days.

2.2 Duplicate Charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge(s). Processing takes 5-10 business days.

3. Non-Eligible Situations

• You changed your mind after purchasing
• You purchased the wrong plan
• Issues with your own internet connection or device
• Account suspended due to Terms of Service violation
• You did not use the Service during your subscription

4. How to Request a Refund

Email us at [email protected] with subject: "Refund Request" including your full name, account email, date of purchase, and description of the issue. Requests must be within 7 days of the qualifying event.

Do you offer a low-risk way to try the service?

Yes — our Try 1 Month plan gives you a full month for just $8.99, so you can evaluate the service without committing long-term.

6. Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

7. Contact

Email: [email protected]
Website: https://zonextv.com