Privacy Policy | ZoneXTV

ZoneXTV ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://zonextv.com.

1. Information We Collect

1.1 Information You Provide Directly

Account information: Name, email address, phone number
Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
Support communications: Messages and information you send to [email protected]

1.2 Information Collected Automatically

Usage data: Pages visited, features used, session duration, subscription status
Device information: Device type, operating system, app version (IBO Player)
IP address: Used for region detection, fraud prevention, and service delivery
Cookies: Session cookies for authentication; analytics cookies for service improvement

2. How We Use Your Information

We use your data to: deliver the Service, process payments, provide customer support, improve the Service, send service communications, prevent fraud, and comply with legal obligations. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. Data Sharing

We share your data only with: payment processors, infrastructure providers under data processing agreements, and legal authorities when required by law.

4. Data Retention

Data Type	Retention Period
Account data	Subscription + 90 days
Payment records	7 years
Support tickets	2 years
Usage/log data	90 days rolling

5. Cookies

We use essential cookies for login sessions and analytics cookies for service improvement. We do not use advertising or third-party tracking cookies.

6. Your Rights

You may have the right to: access, correct, delete, restrict, or port your data. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Data Security

We implement TLS/SSL encryption, encrypted storage, access controls, and regular security reviews.

8. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted at https://zonextv.com/privacy.html.

10. Contact

Email: [email protected]
Website: https://zonextv.com